REFUNDS

All sales are final unless otherwise noted by DEBOSCH Ltd. 

We do not offer refunds or exchanges on opened eLiquids for health and safety reasons.

If you would like to exchange or return an unopened eLiquid bottle, please email us at sales@debosch.com within 30 days of receiving the product and state your reason for the exchange / return to see what options are available to you. Your email must contain the order number on the subject line.

To be eligible for a refund, exchange or return, your item must be received and examined by DEBOSCH firstly for health and safety concerns. Your item must be unopened and in the same condition that you received it.  It must also be in it’s original packaging. A restocking and processing fee of 20% will be issued to all items received.

Please be aware that shipping fees paid on your order are not refundable under any conditions. However, if we sent the wrong product to you, we will reship the correct product at no additional cost once we receive and examine the item to verify it’s in the original packaging, unopened and in the same condition that you received it.

Return shipping is paid by us and a return shipping label will be provided to you.


EXCHANGES FOR DAMAGED ITEMS

Although it rarely occurs, due to our quality assurance process and highly protective shipping boxes and packing materials. If a product is received and found to be damaged during shipping, you must contact us within 24 hours of receiving the goods in order to arrange for replacement products to be shipped to you at no charge. 

Please email us the following photos on the date in which your package was delivered if your item was
damaged during shipping:

  • Package of all items as they arrived with the products still in the box.

  • Photo(s) of the product showing the damage incurred during shipping.

We will then send you instructions on shipping your defective items back to us.

* Orders will be processed upon payment every Monday and Wednesday and shipped the following day (larger orders and stock availability may be subject to longer wait times).